Whereas if you just refunded people you would have many more happy customers and better reviews rather than gauging people $99 that may not have seen an email amongst all the other junk.
I would suggest that you have lost quite a large amount of business from this practice and the subsequent reviews about this practice. So by you guys refusing to refund because of this made up document seems like sneaky way to just to get another $99 from people that have far too much on to remember a subscription like this. When someone contacts me within hours the charge occurs saying they did not need the subscription for the following year, there is never a hesitation to refund their purchase no matter what the policy says. You may have a policy stating this, does anyone ever read that for a $99 subscription? Regardless, it’s a pretty stupid “policy” though. I’m sure they have lost more business by all these bad reviews than just refunding and supporting their users.
It’s strange they enforce a stupid policy rather than do the right thing by their customers. The stupid thing here and the flaw in this argument is that if I cancelled one day prior there is no possibility that this would have thrown a wrench in their API usage plans.Īnyway, I hope this provides yet another warning about these guys. Their other excuse was they needed to plan for the API usage, sure I get it. I asked them to provide me with evidence that this email had been read and delivered. And looking through my messages it did not. They say they send an email, but this never arrived. When I saw a $99 charge on my credit card, I reached out to support the same day.They said that because I did not cancel this prior to the renew they would not refund the charge. I did not receive an email telling me that the subscription would be renewed in X days. I had not used the plugin for many months and completely forgot about this subscription. I unfortunately did not read the reviews here, and would have saved myself $99 for the upcoming year of updates and making sure I cancelled this.
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